Joseph Hernandez, sales and Sam Cho, finance made this the best car buying experience that I have ever had. I came in with a trade-in, a planned purchase of a used car and my own financing. My expectations were reasonable if slightly aggressive and I laid them out on arrival. We quickly reached a deal with no pressure tactics or games. This team treated me with professionalism and respect. I highly recommend this dealership.

Pretty good but they aren't the speediest in getting the simple maintenance done (2 hours for an oil change? Really?) Certain sales folks are good but not all. They gave some pretty good deals so I'll rate them higher.

Loved it! Our Audi girl Kayla gave amazing service! And we love our new Audis!

I have very good experience buying a CPO Audi Q5 from the Penske West Covina dealer. I enjoyed working for along time with Joseph, Internet Manager, who was excellent - very professional, courteous, patient with my taking the time for a few weeks searching the right CPO Audi. He quickly provided me with all the information I need on different cars to find the right fit for me without any sales pressure. I also liked the opportunity to discuss the car with their Audi tech person - super nice guy - who explained in details the work he completed on the car under the Audi certification program. In addition, I enjoyed working out the financial details with the finance managers, Vianka and Ted - both very professional and pleasure to work with. Overall, it was very good experience especially comparing it to some other LA-based Audi dealers who were more aggressive for my taste and made up some "narratives" for quick sales. I will update this review for Penske for the post-sale service department at the time of regular maintenance.

Came here to purchase my Audi A4 and met Martin Lin. He had one of the finest customer service skills. Came up to me with a welcoming face and was very genuine about answering my concerns and questions. Martin went above and beyond when looking for the perfect car. He took me back to look at all the available cars. Made sure that I was comfortable through the entire process. I highly recommend coming to this location and dealership for a smooth purchasing experience.