Brittny in the service department provided FIRST class customer service. I had my windshield replaced by another shop and the job was not done properly. I was irritated with the delay and extra costs that were involved with having to take my vehicle in for the second time. Brittny calmingly assured me that she would ensure that the job was done correctly and within my tight time frame. She delivered on both accounts! Always maintaining a professional manner even when I was not. After working with Brittny, WC Audi will be handling all my maintenance needs. Thank you Brittny! Mike E

My wife and I visited Penske Audi, West Covina and met Mr. Ken Lam, he spend great amount of time with us to explain all different features of the car after carefully understanding our requirements. He was very patient, soft spoken and knowledgeable salesperson about the car we were looking for. We stopped by at other Audi dealers nearby but salesperson satisfaction we got from Mr. Ken Lam only. He kept a good follow up throughout our shopping period and called me immediately when he received a 2014 Q5 3.0 TDI, First regretting about our choice of color then mentioned about rest of the features we were looking for. Him being too nice and polite to us so we ignored the color of our choice and bought on October 13th, 2013 in white color. If you are ready to purchase a Audi, look for Mr. Ken Lam only. Thanks to him again for ignoring his Grand Mother's Birthday Party and helped us to purchase the car. My wife and I felt too bad about him missing his Grand Mothers Birthday Party.Asok, Thank you for sharing your positive experience with us! We're glad you're enjoying your new Audi and that Ken was able to help you find your perfect car. We will be sure to pass along your kind words. Sincerely, Penske Audi West Covina

Came here to purchase my Audi A4 and met Martin Lin. He had one of the finest customer service skills. Came up to me with a welcoming face and was very genuine about answering my concerns and questions. Martin went above and beyond when looking for the perfect car. He took me back to look at all the available cars. Made sure that I was comfortable through the entire process. I highly recommend coming to this location and dealership for a smooth purchasing experience.

Staff is very demeaningJordan, I apologize for your disappointment with our customer service and would greatly appreciate the opportunity to connect with you directly to address your concerns. Can you please send your contact information to me at sclancy@socalpenske.com? Thank you so much! Shawn Clancy General Manager Penske Audi West Covina

(Translated by Google) Thank you very much martin for helping me buy it. I am very satisfied. The price is also very good. Q7. He is a very responsible and enthusiastic person. (Original) 非常感谢martin 帮助我买了很满意 价格也非常好得Q7 他是一个非常负责人和热心得人 买奥迪找martin 准没错