My wife and I visited Penske Audi, West Covina and met Mr. Ken Lam, he spend great amount of time with us to explain all different features of the car after carefully understanding our requirements. He was very patient, soft spoken and knowledgeable salesperson about the car we were looking for. We stopped by at other Audi dealers nearby but salesperson satisfaction we got from Mr. Ken Lam only. He kept a good follow up throughout our shopping period and called me immediately when he received a 2014 Q5 3.0 TDI, First regretting about our choice of color then mentioned about rest of the features we were looking for. Him being too nice and polite to us so we ignored the color of our choice and bought on October 13th, 2013 in white color. If you are ready to purchase a Audi, look for Mr. Ken Lam only. Thanks to him again for ignoring his Grand Mother's Birthday Party and helped us to purchase the car. My wife and I felt too bad about him missing his Grand Mothers Birthday Party.Asok, Thank you for sharing your positive experience with us! We're glad you're enjoying your new Audi and that Ken was able to help you find your perfect car. We will be sure to pass along your kind words. Sincerely, Penske Audi West Covina

Came here to purchase my Audi A4 and met Martin Lin. He had one of the finest customer service skills. Came up to me with a welcoming face and was very genuine about answering my concerns and questions. Martin went above and beyond when looking for the perfect car. He took me back to look at all the available cars. Made sure that I was comfortable through the entire process. I highly recommend coming to this location and dealership for a smooth purchasing experience.

Had been shopping around for an Audi A4 for a bit and was between Audi West Covina and another location in Fontana. I was called by Audi Specialist Davide Gilberti and we set up a time to meet. Not only did he meet me outside but had the exact car I came to see ready for a test drive. He was knowledgeable and helpful in the car tour and explanation of services. I decided to purchase an Audi A4 and the negotiation process was easy because the dealership wanted to offer me as many benefits as possible while not impacting cost or keeping it very low. As we waited for financing Davide ensured I was comfortable and had anything I needed as you'd expect from a luxury car dealer. The sales managers Te-Hao Chiu and Nemer Sarriedine were exceptionally awesome and helpful and oversaw the deal exactly as I had expected. Ray Eldenaf, the Finance Manager, called me the next day and let me know there was a minor problem with my deal but that's only because he found a way for me to save more. I came back and received an even better offer. My key fob battery was low and the team helped me get a replacement battery with no problems. Chris, in the parts department helped me and was fast and knowledgeable to the battery I needed. All in all I had a great experience at Audi West Covina (Envision Motors). I would highly recommend this team.

David was by far the best sales person I have ever worked with!!! He didn't pressure me, on the contrary gave me options! He was more like a life long friend than a sales person!! I would definitely recommend anyone looking for a new car. Come to Audi WC!! You will not be disappointed!! Joseph the Manager really hooked it up... I bought an ETRON, because he gave me the most amazing deal! He made it painless and quick... I have never owned an Audi! I have had every luxury brand you can think of... He made me an Audi guy... I definitely wasn't thinking of buying, he just made me the best deal! If you want the best Deal go see David and Joseph will put the finishing touches!!! Thank you guys! This was an Anniversary and Valentine Gift for my wife! Happy Wife Happy Life!

Service department is very helpful, but if you need a courtesy car reserve it when you set up your appointment.Thanks for the 5 star review! Please let us know what we can do to make your next experience a 5 star experience.