Excellent Service!!!!!!!

Recently my girlfriend and I both leased cars here and we had an amazing experience. They were able to work with us on prices and were very understanding of the current situation of covid. Xiomy in particular was the one who helped us throughout the entire process for multiple days and she is still reaching out helping make sure our cars are in tip top shape. We are both very appreciative of her efforts, her patience and her communication. Looking forward to staying in contact and I know that as long as she is there any services we need she will make sure to help us figure out the issue.

Had been shopping around for an Audi A4 for a bit and was between Audi West Covina and another location in Fontana. I was called by Audi Specialist Davide Gilberti and we set up a time to meet. Not only did he meet me outside but had the exact car I came to see ready for a test drive. He was knowledgeable and helpful in the car tour and explanation of services. I decided to purchase an Audi A4 and the negotiation process was easy because the dealership wanted to offer me as many benefits as possible while not impacting cost or keeping it very low. As we waited for financing Davide ensured I was comfortable and had anything I needed as you'd expect from a luxury car dealer. The sales managers Te-Hao Chiu and Nemer Sarriedine were exceptionally awesome and helpful and oversaw the deal exactly as I had expected. Ray Eldenaf, the Finance Manager, called me the next day and let me know there was a minor problem with my deal but that's only because he found a way for me to save more. I came back and received an even better offer. My key fob battery was low and the team helped me get a replacement battery with no problems. Chris, in the parts department helped me and was fast and knowledgeable to the battery I needed. All in all I had a great experience at Audi West Covina (Envision Motors). I would highly recommend this team.

I had a pleasant experience at this dealership. And we all know it's not always that way! First, Davide was great in showing us the SUV's we came to see. He has a good grasp of the brand and features. I also appreciated his recommendations. Also big shout out to Te for helping me with a tricky financing situation on my side. Finally, thank you Nemer for being so easy to work with. I'm loving my new Audi and I'm happy to give my business to these guys. I'll be back when it's time to trade in!

My wife and I visited Penske Audi, West Covina and met Mr. Ken Lam, he spend great amount of time with us to explain all different features of the car after carefully understanding our requirements. He was very patient, soft spoken and knowledgeable salesperson about the car we were looking for. We stopped by at other Audi dealers nearby but salesperson satisfaction we got from Mr. Ken Lam only. He kept a good follow up throughout our shopping period and called me immediately when he received a 2014 Q5 3.0 TDI, First regretting about our choice of color then mentioned about rest of the features we were looking for. Him being too nice and polite to us so we ignored the color of our choice and bought on October 13th, 2013 in white color. If you are ready to purchase a Audi, look for Mr. Ken Lam only. Thanks to him again for ignoring his Grand Mother's Birthday Party and helped us to purchase the car. My wife and I felt too bad about him missing his Grand Mothers Birthday Party.Asok, Thank you for sharing your positive experience with us! We're glad you're enjoying your new Audi and that Ken was able to help you find your perfect car. We will be sure to pass along your kind words. Sincerely, Penske Audi West Covina