For anyone looking to read a feedback about this dealership especially their sales department, Let me start by saying DO NOT fall for the negative reviews that you may read. I'm not affiliated with them and have no personal relationship besides being a customer- a new customer. That said, I'm very familiar with the car purchasing process as I trade in, lease or purchase vehicles almost every year an half between myself and my family. That said, I researched almost every dealership between AZ and CA (I reside in AZ) and ended up driving five hours from Phoenix to West Covina to purchase a car. Here's few reasons why this place is the place to go for the right deal and the right experience: -The team at this dealership are truly amazing. I had the best communication via emails before I drove. I connected with Grace who is one of the best sales rep in the industry. Simply because she would give all the information you need and answer any questions you may have and trust me, I had many. -Due yo the great and clear communications I had with Grace and based on the great pricing I found on the car (again I did a lot of comparisons) I decided to drive from Phoenix. When we arrived the car was pulled out and ready for our test drive. -When the time came to make the deal, every person we interacted with was mite than helpful including other seller reps who had nothing to do with the deal. Just there to assist and answer questions. -Davit the sales manger is truly a person you can trust to get a good deal from. I can't thank him enough for his patience with us and his professional manners. Everything was clear and easy to process. -Getting to finance and interacting with Ray (Ribal) was another great experience. Nothing to hide, clear details and to the point paperworks. He is one of the kindest people you'd meet (and you don't see that a lot at a car dealership). Bottom line, if you are in the market for an Audi and/or a great deal and great experience, Audi West Covina and the team from the GM, to Sales manger, Finance and sales will not disappoint you and they will do everything in their power to have a satisfied customer and provide an outstanding experience. DON'T listen to the negative reviews. Most of the time, the upset customer is the one who likely to leave a review VS a satisfied customer and in any business, you can't always please everyone and do what they want. This is a good dealership, go find out for yourself and judge based on your own experience. Not to forget they do have well maintained used cars with great record and great pricing. Thank you West Covina team! Mayra is very happy with her A3 Majd & MayraThank you for the amazing 5 star review and kind words, Majd! We are pleased you had a wonderful experience while working with our staff at Audi West Covina. Enjoy your new vehicle!

I had a pleasant experience at this dealership. And we all know it's not always that way! First, Davide was great in showing us the SUV's we came to see. He has a good grasp of the brand and features. I also appreciated his recommendations. Also big shout out to Te for helping me with a tricky financing situation on my side. Finally, thank you Nemer for being so easy to work with. I'm loving my new Audi and I'm happy to give my business to these guys. I'll be back when it's time to trade in!

Came here to purchase my Audi A4 and met Martin Lin. He had one of the finest customer service skills. Came up to me with a welcoming face and was very genuine about answering my concerns and questions. Martin went above and beyond when looking for the perfect car. He took me back to look at all the available cars. Made sure that I was comfortable through the entire process. I highly recommend coming to this location and dealership for a smooth purchasing experience.

(Translated by Google) Good place good customer service snack table cafe and you while you wait very clean and comfortable place (Original) Buen lugar buen servicio al cliente mesa de snacs cafe y te mientras esperas muy limpio y comodo sitio

It is just an OK place. It needs a new sales manager, eager to sell.I hope Mr. Penske will make changes.