It is just an OK place. It needs a new sales manager, eager to sell.I hope Mr. Penske will make changes.

My wife and I visited Penske Audi, West Covina and met Mr. Ken Lam, he spend great amount of time with us to explain all different features of the car after carefully understanding our requirements. He was very patient, soft spoken and knowledgeable salesperson about the car we were looking for. We stopped by at other Audi dealers nearby but salesperson satisfaction we got from Mr. Ken Lam only. He kept a good follow up throughout our shopping period and called me immediately when he received a 2014 Q5 3.0 TDI, First regretting about our choice of color then mentioned about rest of the features we were looking for. Him being too nice and polite to us so we ignored the color of our choice and bought on October 13th, 2013 in white color. If you are ready to purchase a Audi, look for Mr. Ken Lam only. Thanks to him again for ignoring his Grand Mother's Birthday Party and helped us to purchase the car. My wife and I felt too bad about him missing his Grand Mothers Birthday Party.Asok, Thank you for sharing your positive experience with us! We're glad you're enjoying your new Audi and that Ken was able to help you find your perfect car. We will be sure to pass along your kind words. Sincerely, Penske Audi West Covina

Loved it! Our Audi girl Kayla gave amazing service! And we love our new Audis!

Staff is very demeaningJordan, I apologize for your disappointment with our customer service and would greatly appreciate the opportunity to connect with you directly to address your concerns. Can you please send your contact information to me at sclancy@socalpenske.com? Thank you so much! Shawn Clancy General Manager Penske Audi West Covina

I visited the Store today and met with sales rep. Shadi Darwich and he was excellent . I explained to him what I was looking for ( Q8s ) and what I want in the car from comfort to looks and a lot and f power . Shadi took me through the the inventory and shows me some cars and he recommended  that I look at Q7s as well.  He took the time to show me and test drive both cars without any hesitation even after I explained to him that I'm not planing on doing anything this visit but look and feel . I then met with sales manager Nemer, whom thanked me for coming in and asked me about my experience with Shadi. I'm very pleased with everything happen with my visit and I will be coming back once I make a decision .Again, thank you for all the information and please keep up the good work .