I have been to Penske Audi West Covina twice since purchasing my Audi A6 from Riverside Audi. On both occasions I was assisted by Service Advisor Chris Martin. The 1st time I had a question and the 2nd time it was for my 5,000 mile service. I have had three BMW's over the past 10 years but I have never been help more than what I received from Chris and the Penske Audi West Covina Dealership. Helpful, knowledgeable, and without a doubt, exceeded my wishes for reliable assistance. West Covina will be where I continue going to receive service and help in the future!!Thomas, Thank you so much for this excellent review! We are so delighted to hear that Chris was so helpful on both of your visits to our dealership. We will be sure to share this with him and the rest of the team and let them know that their hard work is appreciated. We are looking forward to your next visit! Happy Holidays, Penske Audi West Covina

For anyone looking to read a feedback about this dealership especially their sales department, Let me start by saying DO NOT fall for the negative reviews that you may read. I'm not affiliated with them and have no personal relationship besides being a customer- a new customer. That said, I'm very familiar with the car purchasing process as I trade in, lease or purchase vehicles almost every year an half between myself and my family. That said, I researched almost every dealership between AZ and CA (I reside in AZ) and ended up driving five hours from Phoenix to West Covina to purchase a car. Here's few reasons why this place is the place to go for the right deal and the right experience: -The team at this dealership are truly amazing. I had the best communication via emails before I drove. I connected with Grace who is one of the best sales rep in the industry. Simply because she would give all the information you need and answer any questions you may have and trust me, I had many. -Due yo the great and clear communications I had with Grace and based on the great pricing I found on the car (again I did a lot of comparisons) I decided to drive from Phoenix. When we arrived the car was pulled out and ready for our test drive. -When the time came to make the deal, every person we interacted with was mite than helpful including other seller reps who had nothing to do with the deal. Just there to assist and answer questions. -Davit the sales manger is truly a person you can trust to get a good deal from. I can't thank him enough for his patience with us and his professional manners. Everything was clear and easy to process. -Getting to finance and interacting with Ray (Ribal) was another great experience. Nothing to hide, clear details and to the point paperworks. He is one of the kindest people you'd meet (and you don't see that a lot at a car dealership). Bottom line, if you are in the market for an Audi and/or a great deal and great experience, Audi West Covina and the team from the GM, to Sales manger, Finance and sales will not disappoint you and they will do everything in their power to have a satisfied customer and provide an outstanding experience. DON'T listen to the negative reviews. Most of the time, the upset customer is the one who likely to leave a review VS a satisfied customer and in any business, you can't always please everyone and do what they want. This is a good dealership, go find out for yourself and judge based on your own experience. Not to forget they do have well maintained used cars with great record and great pricing. Thank you West Covina team! Mayra is very happy with her A3 Majd & MayraThank you for the amazing 5 star review and kind words, Majd! We are pleased you had a wonderful experience while working with our staff at Audi West Covina. Enjoy your new vehicle!

Thanks for taking the time to leave a 5 star rating, Fedex!

Thank you Kayla Abney for your extraordinary service! Looking forward to doing more business with you!

Recently my girlfriend and I both leased cars here and we had an amazing experience. They were able to work with us on prices and were very understanding of the current situation of covid. Xiomy in particular was the one who helped us throughout the entire process for multiple days and she is still reaching out helping make sure our cars are in tip top shape. We are both very appreciative of her efforts, her patience and her communication. Looking forward to staying in contact and I know that as long as she is there any services we need she will make sure to help us figure out the issue.