Mik, Thank you so much for your review! We are so happy to hear that our team provided you with 5-Star service. Thank you for choosing Penske Audi West Covina! We look forward to working with you again. Sincerely, Tony Peng Sales Manager Penske Audi West Covina

Can be persistentThanks for the 5 star rating, Sister!

My wife and I visited Penske Audi, West Covina and met Mr. Ken Lam, he spend great amount of time with us to explain all different features of the car after carefully understanding our requirements. He was very patient, soft spoken and knowledgeable salesperson about the car we were looking for. We stopped by at other Audi dealers nearby but salesperson satisfaction we got from Mr. Ken Lam only. He kept a good follow up throughout our shopping period and called me immediately when he received a 2014 Q5 3.0 TDI, First regretting about our choice of color then mentioned about rest of the features we were looking for. Him being too nice and polite to us so we ignored the color of our choice and bought on October 13th, 2013 in white color. If you are ready to purchase a Audi, look for Mr. Ken Lam only. Thanks to him again for ignoring his Grand Mother's Birthday Party and helped us to purchase the car. My wife and I felt too bad about him missing his Grand Mothers Birthday Party.Asok, Thank you for sharing your positive experience with us! We're glad you're enjoying your new Audi and that Ken was able to help you find your perfect car. We will be sure to pass along your kind words. Sincerely, Penske Audi West Covina

Pretty good but they aren't the speediest in getting the simple maintenance done (2 hours for an oil change? Really?) Certain sales folks are good but not all. They gave some pretty good deals so I'll rate them higher.

Staff is very demeaningJordan, I apologize for your disappointment with our customer service and would greatly appreciate the opportunity to connect with you directly to address your concerns. Can you please send your contact information to me at sclancy@socalpenske.com? Thank you so much! Shawn Clancy General Manager Penske Audi West Covina