Every business do run in to some hiccups. Big thank to Martin, Sam and Tony for their help correcting the issue. I just won't count on service department from this dealer. Parts department are great tho. Bought certified 2013 A6 with service plan for 35k and 45k Miles. Bring the car in for 35k miles, service rep are quite ignorant. For my 45k miles, I've decided to bring my car to another dealer. Long behold, service records show 45k service has been used for my 35k. Record also indicate my 35k service was used before I purchase the car. Sam pull it through for me.Paul, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your service records and your experience with our staff. Can you please email me at dbutler@socalpenske.com with your preferred contact information? I appreciate your time! David Butler Service Director Penske Audi West Covina

Thank you for the 5 star rating, Nemer!

Hello, Thank you so much for taking the time to share your experience with us. We love to hear when our guests have a great visit to our dealership! We are always here to help with any of your automotive needs. Thanks again, Penske Audi of West Covina

Just purchased a RS 5  from Envision....... Alex Tamayo Show me the  Best sedan in the world. I love it very much.  Can't fall asleep last night.  Professional  Manager team  ..... no bullshit .....Got me a great deal on a service package..... and monthly payment....they worked out with me ............ hope can be more cheaper lol .........Thanks you audi west covina

I visited the Store today and met with sales rep. Shadi Darwich and he was excellent . I explained to him what I was looking for ( Q8s ) and what I want in the car from comfort to looks and a lot and f power . Shadi took me through the the inventory and shows me some cars and he recommended  that I look at Q7s as well.  He took the time to show me and test drive both cars without any hesitation even after I explained to him that I'm not planing on doing anything this visit but look and feel . I then met with sales manager Nemer, whom thanked me for coming in and asked me about my experience with Shadi. I'm very pleased with everything happen with my visit and I will be coming back once I make a decision .Again, thank you for all the information and please keep up the good work .